Return & Refund

Return and Refund Policy

Last updated: 02/09/2024

At [Your Company Name], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

1. Return Eligibility

You have the right to return any product purchased from [Your Website Name] for any reason within 14 days of receiving your order. This includes:

• If the product is damaged or defective.
• If you are not satisfied with the product or simply don’t like it.
• For any other reason you may have.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [customer service email] with your order number and a brief explanation of why you wish to return the item. Please indicate if the item is damaged, if you don't like it, or for any other reason.

2. Prepare Your Return: After receiving approval from our customer service team, securely package the item in its original packaging. Include the original receipt or proof of purchase.

3. Ship Your Return: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5 business days for the refund to appear on your statement, depending on your payment method and financial institution.

• Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This includes any item not in its original condition, is damaged or missing parts for reasons not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at [customer service email] for assistance.

5. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

6. Contact Information

For any questions about our Return and Refund Policy, please contact us:

Timo Market s.p.a